Running a successful household in Los Angeles requires more than just hiring qualified domestic staff – it demands creating an environment where your house manager and team members feel valued and motivated. I’ve spent years working with high-net-worth families throughout Los Angeles, and I’ve learned that retaining exceptional household staff comes down to several key factors that often get overlooked.
Essential Tools for Success
Let’s start with the basics that many employers forget: providing the right tools for success. Your house manager needs proper resources to run your home effectively. This might mean investing in home management software, ensuring they have a reliable work phone, or providing access to vendor management systems. I recently worked with a family who transformed their house manager’s efficiency simply by upgrading their outdated scheduling system.
The Value of Proper Training
Training is absolutely crucial, yet I see many families skip this step. Take time to work one-on-one with your house manager and staff. I remember one Los Angeles family who spent two full weeks training their new house manager, resulting in a partnership that’s lasted over five years. Your experienced staff members are invaluable resources – let them help train newcomers. They understand your household’s unique rhythm and requirements.
Setting Clear Expectations
Clear expectations make everyone’s life easier. Sit down with your house manager and outline specific goals. Maybe you want weekly budget reports, or perhaps you need them to oversee a house renovation project. Whatever your needs, make them crystal clear from day one.
Establishing Comprehensive Policies
Now, let’s talk about policies. Every Los Angeles house manager I’ve worked with emphasizes the importance of clear guidelines. Your handbook should cover everything from dress code (professional attire that allows for movement) to sick day procedures (minimum 4-hour notice before shift start). Time-off requests, property damage protocols, missing item procedures – spell it all out. I’ve seen too many great staff relationships sour because these weren’t properly addressed upfront.
Regular Communication and Reviews
Regular check-ins are vital. Schedule monthly reviews with your house manager and quarterly meetings with other staff. Address issues immediately – don’t let small problems fester into major headaches. One Los Angeles family I work with has coffee with their house manager every Monday morning. This simple practice has prevented countless misunderstandings.
The Power of Recognition
Recognition matters more than you might think. When your house manager executes a flawless dinner party or handles a plumbing emergency with grace, acknowledge it. I’ve seen how a simple “thank you” can boost morale more than a bonus (though bonuses are important too!).
Encouraging Initiative
Empower your staff to make decisions. Your house manager especially needs the authority to handle daily challenges without constantly seeking approval. Trust builds confidence, and confident staff members typically perform better. One of my most successful Los Angeles clients gives their house manager full autonomy over vendor selection and scheduling.
Making Necessary Changes
Sometimes, despite our best efforts, staff members don’t work out. Don’t let poor performance linger – it affects everyone. Have clear improvement plans in place, document issues, and be prepared to make changes when necessary. The best house managers in Los Angeles are in high demand, so when you find a great one, these retention strategies will help you keep them.
Remember, your household staff, particularly your house manager, significantly impacts your family’s quality of life. Investing time and resources in their success creates a more harmonious household for everyone. By implementing these strategies thoughtfully, you’ll build a loyal, professional team that serves your family well for years to come.
